Shipping policy

Overview

This Shipping Policy outlines how Pawsitive handles the delivery of Pawvide products. Due to the perishable nature of our offerings, all orders are managed with strict handling and delivery standards to ensure product quality and safety.

By placing an order, you agree to the terms outlined below.

Delivery Method

All Pawvide products are delivered via same-day courier services only.

We do not ship frozen products through standard or long-haul delivery methods, as this may compromise product quality.

Delivery Coverage

Delivery is limited to locations where same-day courier service is available.

If your location falls outside our delivery range, we may be unable to fulfill your order.

Order Processing

Orders are processed and dispatched within the same day, subject to order confirmation and product availability.

Once your order has been dispatched, you will be notified accordingly.

Delivery Scheduling

Delivery timing is coordinated based on:

  • order confirmation time
  • courier availability
  • delivery location

While we aim to fulfill deliveries promptly, exact delivery times cannot be guaranteed.

Receiving Orders

Customers are responsible for ensuring that:

  • someone is available to receive the order at the agreed delivery time
  • products are handled and stored properly upon arrival

As Pawvide products are frozen, immediate handling is required to maintain quality.

Missed or Failed Deliveries

If delivery is unsuccessful due to:

  • absence of recipient
  • incorrect delivery details
  • inability to contact the customer

the following may apply:

  • redelivery fees
  • delays that may affect product quality

Pawsitive will not be held responsible for product condition once delivery has been attempted or completed.

Product Handling Disclaimer

Pawvide products are prepared and packed to maintain freshness during transit. However, product quality is dependent on proper handling upon receipt.

We are not liable for any deterioration resulting from:

  • delayed acceptance of delivery
  • improper storage after receipt

Changes and Cancellations

Once an order has been confirmed and prepared for dispatch, changes or cancellations may no longer be accommodated.

For any requests, please contact us as early as possible.

Policy Updates

Pawsitive reserves the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page.