FAQ – Pawsitive

Frequently Asked Questions

Here are a few things worth knowing for a smoother visit.

General Questions

We provide the following services:

Pawtel - Our boutique pet hotel

Pawlor - Our luxury pet grooming salon and spa service

Pawcademy - Our hands-on professional dog training service

Pawtect - Our veterinary and vaccination service

Pawvide - Our pet supplies shop where we offer our in-house all-natural pet food, boosters, and freeze-dried snacks

Pawtel (pet hotel and daycare) is open 24 hours a day, even during the holidays. Walk-ins are encouraged between 9:00 A.M. to 6:00 P.M. Early check-in and late check-out fees apply earlier and beyond those times, respectively.

Pawlor (luxury grooming & spa) is open daily, including holidays, from 10:00 A.M. to 7:00 P.M. While walk-ins are welcome, we encourage scheduling online through our Book Now page to ensure your space is reserved. A ₱100 non-refundable deposit is required to secure your slot and will be deducted from your final bill.

Pawtect (veterinary care) is open for vaccinations only and is scheduled by appointment.

Pawcademy (dog training) hours are scheduled by appointment only.

Pawvide (in-store pet essentials) is open from 9:00 A.M. to 6:00 P.M.

Yes, we do. Our daycare service offers hourly rates for both walk-ins and online bookings via our Book Now page.

Yes— this is to ensure all accommodated pets remain risk-free.

Key Restrictions:

Pets with incomplete vaccinations
Pets with ticks, fleas, and other internal and external parasites
Pets with illnesses, injuries, and ongoing medications
Pets with extreme aggression
Pets who are in heat, lactating, or pregnant
Pets younger than 6 months old

Pets over 10 years old require a quick safety assessment before their stay.

Pawsitive is located on the 3rd Floor of Allianceland Tower, Paseo de Roxas cor. Dela Rosa St., Legazpi Village, Makati City, an area surrounded by many nearby establishments including restaurants, wellness clinics, and other lifestyle destinations.

You may book through our website’s Book Now page or contact us directly through our Facebook Messenger for assistance.

Yes. We can provide scheduled updates, photos, or video calls upon the request of pet owners.

Pet Hotel & Daycare

We currently offer comfortable, sound-controlled spaces for dogs of various sizes.

While our cat pods are located in another room, away from the dogs.

For other pet accommodations, please contact us via Messenger.

Yes. Two (2) stay-in staff members monitor pets overnight to ensure their safety and well-being.

Dogs typically receive two walks per day, usually in the morning and afternoon, depending on their bio-break schedule.

A standard stay typically includes scheduled feeding, regular walks or bio-breaks, supervised rest and play periods, all monitored by a trained staff.

As often as we can (as per your request). We will send each update through Messenger, Viber, or your preferred contact details.

The minimum age for both cats and dogs is 6 months.

Yes— while we accept walk-ins for overnight stays, we suggest booking in advance through our Book Now page to secure your pet’s spot.

Yes— shared stays for sibling pets are allowed upon request; however, standard rate remains per pet.

We require you to provide the following:

Your pet's up-to-date vaccination card
Meals and feeding schedule
Leash and carrier
Poop bags and bio break schedule

We also highly recommend bringing your pet's items to allow them to adjust better. Some such items are:

Bowls
Beds
Litterbox
Litter sand
Treats
Toys
Vitamins

Yes— to help your pet settle in, we recommend bringing a few favorite items from home.

If you're missing some essentials, you can always buy them at our store, Pawvide.

We usually accept dogs and cats from 6 months to 10 years old, and cats of any size. Any other pets are subject for approval. We encourage you to contact us through our Messenger for any special accommodations.

We have strict protocols to follow to ensure pet safety.

Disinfecting the weighing scale before and after use
Washing and sterilizing before each use
Strict observance of proper food storage
Photographing your pet’s personal items before check-in to ensure proper safekeeping
Storing pet items in their designated box to avoid loss
Conducting daily UV and ozone disinfection, during which pet areas are vacated
Ensuring cleanliness through prompt cleaning and waste management
Tracking your pet’s food and ensuring it is refilled according to your specified feeding schedule

Pet Grooming

We currently have two (2) certified groomers.

We use premium imported shampoos and conditioners that are widely recognized in the grooming industry. We also offer medicated baths using Hydra Vegan Detox for pets that need specialized skin care.

Our grooming equipment includes standard grooming blowers, handheld dryers, hydrotherapy jacuzzi, and a cozy dryer box for pets that are sensitive to strong air pressure.

All grooming tools, tables, bathtubs, and towels are cleaned and disinfected after every use.

Our grooming approach focuses on gentle handling and building trust with pets. We never rush grooming sessions or use harsh techniques. If a pet becomes too anxious, we may recommend rescheduling or discussing alternative solutions with the owner.

Of course! Our grooming area features a see-through glass, so you can wait nearby and check in on your pet anytime.

Within the building you can visit Ikinari Steak, Ramen House, Kutis by Kei Dermatology Aesthetic Clinic, and a Pickleball Flagship Store. There are also many restaurants nearby and around Greenbelt.

We accept any breed of dog and cat with varying degrees of matting. If you have other pets that you would like to groom, please contact us through Messenger for approval and a quotation.

Yes—we strive to preserve your pet’s coat whenever possible, but we will always prioritize their comfort above all else.

We include the following services:

Full Body Cut
Bath & Blow-dry
Nail Clipping & Filling
Ear Cleaning
Face Trim
Paw Pads Shaving
Sanitary Trim
Toothbrush Service
Cologne

You can also upgrade any grooming session to a Styled Cut or Creative Cut to achieve a custom look that fits your pet’s personality.

Yes— we handle à la carte services according to your needs. You can always look through our service menu in the Services section of our website.

Dog Training

Our training programs include basic and advanced obedience training. Each program has 10 sessions.

Training sessions are usually conducted 1 to 3 times a week so both the dog and owner can consistently practice commands.

Training is handled by a professional training school with over 13 years of experience in the industry. They specialize in working with both small and large breeds.

Yes. Training includes a turnover of command where owners learn how to continue practicing commands with their dogs at home.

Veterinary Care

We currently offer vaccination services through our partner veterinarian.

Our partner veterinarian typically visits Monday, Wednesday, and Sunday at 5:00 PM. We recommend contacting us first to confirm availability.

If our veterinarian is unavailable, we may refer clients to The Furr Project for veterinary services.

Pet Shop

Yes. You can now explore and purchase our in-house pet meals at the Services tab. Other pet essentials are available in-store.

We’re continuously adding new products in our selection, so stay tuned!

We carry our own in-house food line, Pawvide—featuring slow-cooked, all-natural meals, fresh-frozen for quality, along with wholesome boosters and single-ingredient freeze-dried treats.

Pet Stay Requirements

Pets must have up-to-date vaccinations before boarding. Proof of vaccination may be required to ensure the safety of all pets.

Yes. Owners are welcome to bring their pet’s preferred food, toys, or comfort items to help them feel more at home.

Our staff will immediately contact the owner and coordinate with our partner veterinarian if medical attention is needed.

Any related expenses will be discussed accordingly.

Pets staying with us should be comfortable around staff and other animals to maintain a safe environment for everyone.

Pet Hotel & Daycare Policies

Pets must have updated vaccinations (Rabies, 5-in-1, Bordetella, Kennel Cough, Deworming, Anti-Tick & Flea).

They should be in good health, free from illness or parasites, and not in heat or pregnant. Pets over 10 years old are subject to assessment.

A 50% reservation fee is required to secure your pet’s stay. The remaining balance is payable upon checkout.

Overnight stays follow a 24-hour cycle. Early check-ins before 9:00 AM and late check-outs beyond 6:00 PM may incur additional fees.

Short stays (hours within the same day) ideally begin from 9:00 AM to 6:00 PM and may incur additional charges for early check-in and late check-out.

A 5-minute grace period is provided, after which additional daycare charges may apply.

Daycare is charged per hour, with a minimum of one (1) hour.

A 5-minutes grace period for pickup is observed.

But any time exceeding the grace period is considered the next billing hour.

We maintain strict cleanliness standards, including regular sanitation of facilities, proper food handling, and secure storage of your pet’s personal items.

Our staff will immediately contact the owner and coordinate with our partner veterinarian if medical attention is needed.

Any related expenses will be discussed accordingly.

Shipping & Delivery

Pawvide products are delivered via same-day courier to ensure freshness and proper handling. We do not ship frozen items through standard delivery methods.

At the moment, Pawvide deliveries are limited to areas where same-day courier service is available. This ensures product quality is maintained from dispatch to arrival.

Once your order is confirmed, our team will coordinate delivery details and dispatch your items within the day. You will be notified once your order is on the way.

We recommend having someone available to receive the order immediately. As some Pawvide products are frozen, prompt handling helps preserve their quality.

Same-day deliveries are scheduled within a limited window. For changes, please contact us as early as possible, and we’ll do our best to accommodate based on courier availability.

If no one is available to receive the order, it may be returned and/or subject to redelivery fees. Please note that we cannot guarantee product quality if delivery is unsuccessful or delayed.

Due to the nature of frozen food products, all Pawvide orders are final and non-refundable once dispatched. If there are issues with your order, please contact us immediately upon receipt.

Grooming Policies

Pets must be at least six (6) months old with complete vaccinations and in good health, free from illness, injury, or parasites.

Yes, but walk-ins are not guaranteed. We recommend booking in advance to secure your preferred schedule.

Yes, a ₱100 reservation fee is required to confirm your appointment. This is deductible from your final bill.

We always aim to preserve the coat whenever possible, but your pet’s comfort and safety come first. In cases of severe matting, shaving may be recommended to avoid stress or discomfort.